Frequent Ask Questions
Can you pick up your order?
Due to the current circumstances, we have strict protocols on pickup procedures. If you are in the Bay Area, California, please contact firstname.lastname@example.org for more information on how to arrange for pickup.
What is the difference between KN95 masks and N95 masks?
KN95 testing standards are widely used in countries other than the United States. N95 is a standard set by the CDC in the United States.
Both require strict testing measures to surpass a 95% filtering efficiency.
Are all KN95 masks the same?
No, not all KN95 masks are the same. Some are 4ply industrial graded masks. Planet Halo's KN95 masks are medical grade equivalent to N99 masks. This means that the filtration and efficiency rate of our masks more effective than the CDC recommended N95 standard.
KN95s are one size fits all. How do they compare in size to 3M N95 masks
Planet Halo's KN95 masks are one size fits most, and fit snugly against the face. Generally, you will want the mask to fit tight against your face to provide an air seal.
How is Planet Halo able to acquire masks and PPE when there is a shortage everywhere around the world?
Planet Halo has built up a network of logistics, manufacturers and suppliers over the years, and has staff members overseas to coordinate in the purchasing of our PPE. Being physically present gives us priority on purchases, allowing us to receive our goods in a timely manner.
Fake or Real? How do I know Planet Halo's masks and Personal Protective Equipment (PPE) are authentic?
The market is flooded with unauthentic masks and PPE. Fraudulent distributors are taking certificates from FDA certified factories and using them to sell cheaper versions that offer less protection. Planet Halo has visually vetted our factories and has sent our own representatives directly to the factories to authenticate each FDA certified product. We can provide authenticated FDA, CE, and NIOSH certificates upon request, and all of our certificates can be verified on the FDA, CE and NIOSH website.
What types of entities have ordered from you?
Some larger hospitals such as Kaiser Permanente along with government entities, correctional facilities, nursing homes, front line workers, and medical clinics have ordered our PPE.
How are you able to avoid delays in customs?
Planet Halo has an efficient logistics process set up allowing us to use courier services to drop ship large orders directly to our customers thereby expediting the lines at customs.
Do you keep inventory?
Planet Halo keeps a constant inventory of a number of items. With the recent increase in demand, our inventory changes daily. Please contact email@example.com for an updated inventory list.
Can items be returned?
Due to strict guidelines on sterile items, we do not accept returns. All sales are final.
Customer Service Available?
Due to an increase in demand, please email firstname.lastname@example.org and a representative will get back to you promptly.